71300X Avaya Aura Communication Applications Integration Exam. Highlights Supports skill-based routing, call treatments,. - June 14, 2016 - As customer experience increasingly becomes the new battleground, midsize companies are seeking. 1 Issue 1 June 2019. x Release Notes document. 1 Issue 03. Post that this is an in place direct upgrade to 6. Updated : Nov 12,2023. 5K views•40 slides. Aura® Experience Portal to the contact center enables customers to complete part or even the entire call using touch tones or speech recognition to get information, such asWest Pier offer industry-leading cloud contact centre solutions from: 8x8, Five9, Xima Chronicall, Avaya Contact Centre Select and Avaya Aura. Administrating Avaya Contact Center Select Basics R7. This document provides late-breaking information to supplement Avaya Aura® Call Center Elite Multichannel Release 6. Configuring Avaya Aura® Communication Manager and Avaya Call Management System Release 16. Avaya Aura Contact Center Release 7. This application is designed to be used to modify this agent profile. Avaya Aura™ Contact Center Performance Management NN44400-710 Document status: Standard Document issue: 02. • Avaya Aura Contact Center on Avaya Communication Manager • Avaya Contact Center Select on IP Office Remote Agent option selection is based on a variety of customer characteristics covered in this document. Avaya Aura Contact Centre (AACC) Premium: Voice only contact centre: Online management portal:. Avaya Workforce Optimization Select Implementation and Support Exam. 0 - CCMA Page 3 of 9 1194. And now you can enhance employee and customer experiences, driving higher satisfaction and loyalty, by adding Avaya. 8 score, while Avaya Aura Call Center Elite has a score of 7. Avaya Workforce Optimization Select Implementation and Support Exam. EDUC. Underlying communications infrastructure can be provided by the Avaya Aura Platform. All through a beautifully simple and seamless integration between CRM. 5. Start – Run ‘Taskschd. ) A. This is the latest release of Avaya Aura Contact Center and is recommended for new development. Important Note: The Avaya Contact Center Select SDKs must not be installed on Contact Center. x you must use the version of the Patch Scanner published in the 7. The candidate has 90 minutes to complete this exam. 65 Q&As Updated: 2023-11-17. 1. 6 Upgrade and Migration Guide . Avaya Contact Center Select Release 7. Avaya UCaaS (formerly Avaya Aura Contact Center) is a cloud-based and on-premise call center solution that caters to all businesses across various industries. Avaya Call Center Basic software is a core ingredient in Avaya Aura Communication Manager and allows call centers to deal with many fundamental requirements including service observation and more: It helps your agents handle calls more effectively and boosts your call centers overall level of productivityat a single site or across an enterprise. 1 includes the following new and enhanced features: Synchronization of Avaya Workspaces nodes with the Contact Center environment using Network Time Protocol (NTP) servers. 2. Created on: Byron Jackson. x Release Notes document. If you select only one table, skip to . Avaya Agent for Desktop is a client application for contact centers. HP Proliant DL360 G7 Server Avaya. Duration 5. 01, 8. From each of the left and right Tables lists. 0 Abstract These Application Notes describe the configuration steps required for Avaya Aura® Contact Center R6. Avaya Aura Contact Center Solution Design Exam . 4 lineup to Avaya Contact Center Select 7. 0. NET interface. The support telephone number is 1-800-242-2121 in the United States. 0 / Avaya Contact Center Select 7. Contact Avaya or Avaya Channel Partner (as applicable) for more information. IMPORTANT The following end of support dates have been announced: Release 7. 1K views 11 slides. CCMA may or may not be co-resident with other AACC components on the same server. Join online class Call WhatsApp 0337-7222191, 0331-3929217, 0312-2169325Call Center Elite Multichannel 6. x. 1 was made generally available in May. 5 over the proprietary Application Module Link (AML) protocol. Avaya Aura® Communication Manager w/ Call Center Elite 7. 1 or higher) or Avaya Proactive Outreach Manager (version 3. Avaya continues to offer and support its existing multiple contact center platforms, each of which is aimed at a different part of the market. IMPORTANT The Avaya Aura Contact Center (CC) SDKs must not be installed on CC servers, as they may cause the servers'. SIP-enabled Contact Center Select supports rapid and flexible solution integration using SIP messaging. This is the latest release of Avaya Aura Contact Center and is recommended for new development. 0. Yet, that speed is a double edged sword. Number of agents. These SIP message headers can be used to transfer small amounts of call-related information between SIP-enabled components. h> #include <nirtdapi. 1. Avaya Aura Solution for Midsize Enterprise (Legacy) 3. Important Effective September 30, 2019, Avaya is no longer selling Avaya IP. Co-Marketing Overview Logos Marketplace Co-branded Collateral Select Product Program. To login, an agent enters an ID either through a soft phone application or physically. The CC-Aura Platform remote lab configuration comprises: Avaya Aura Contact Center Release 7. x. Avaya Aura® Call Center Elite Multichannel ASPS - 5308 ASTA - 9060 Avaya Modular Messaging for Microsoft Exchange ASPS – 5201 ASTA –9200*. Service Pack 2 (Release 7. Filters: starttime,endtime,agent name/ID, select interval(15,30,60 mins. “Avaya very quickly delivered what has always been on the top. If you are moving from an Avaya Aura Contact Center 6. Avaya Aura Call Center Elite Implementation Exam . Avaya Workspaces for Call Center Elite is a browser-based application that enables seamless collaboration with customers, partners, and other users within and outside the organization, securely and reliably providing relevant information to agents. Interoperability with Avaya Workplace Client version 3. 1) was issued in August 2022. . Application Notes for Configuring Avaya Aura ® Contact Center R6. Additional information about the EoS can be found here . 9 and 3. This version of the tool can be used prior to moving to Avaya Contact Center Select 7. g. vaya Aura® Call Center Elite Implementation+Exam Dumps. From the CCMS DIW (not shown), select Next to the Configure HDX and TAPI Server Connections screen (Figure 4a). Avaya Product Lifecycle Dates as of November 17, 2023 Dark Green cells indicate -changed in last 30 days (from date of report). Click Start. Social Media 8-and-Out Podcasts. Agent Desktop application to accept, manage, and close contacts of all media types in Contact Center. Basic knowledge on Avaya CM,AES,SMGR, gateways and. 1. Service Pack 2 (Release 7. Supporting Avaya Aura® Call Center Elite . Enghouse Interactive. Avaya Desktop Wallboard is a reporting solution that keeps agents informed about their contact center work performance levels, messages, and instant notifications from contact center managers. 7693X Exam Torrent - Avaya Pod Fx™ Solution Support Exam. In addition to Lenovo. Additional information about the EoS can be found here. 00 am - 08. In the left pane, expand CC. Net, CCT Open Interfaces and CCMS Programming SDKs. 1. The release is a variant of Avaya Aura Contact Center Release 6. ° Avaya Aura® Call Center Elite: Avaya Aura Call Center Elite customers can add an affordable multi-channel solution with Avaya Aura Contact Center. If you are moving from an Avaya Aura Contact Center 6. This is the latest release of Contact Center Select, and is recommended for new development. on page 76. 3. It uses the IP Office telephone system to provide a real-time telephony. 7 Center Manager Server (CCMS) Center and Avaya Center Select P a g e 43. 3) and associated service packs harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. In the Refresh rate box, type the rate at which to refresh data in the real-time display. Avaya CMS and AACC real-time and historical data visualization. C. This version of the tool can be used prior to moving to Avaya Contact Center Select 7. If you select multiple tables, continue from step 12. The Web service architecture provides a platform independent interface that can be accessed from Microsoft . Toshiba. 6002-1 6002-1 Avaya Aura (TM) Communication Manager and CM Messaging (R6. 46 18 0W | Avaya Contact Center Select for Sales Page over a quarter of organizations say that their technology systems are failing to meet their current needs. Refer to the Avaya Aura Contact Center Commissioning. Avaya Aura Elite keeps call center calls inside the phone system; thus, can report end to end on the call. Huawei. 9 and 3. 3. Start – Run ‘Taskschd. 1. Corporate email. An agent may not be assigned a skillset for which he/she does not. 2 Reviews. 0 / Avaya Contact Center Select 7. 0 - September 2011. Avaya Aura System Manager Motty Ben Atia 16 slides. Which two statements about Campus Business Continuity are true? (Choose two. Customer prioritisation and skills-based routing: Avaya’s intelligent. ) A The active and standby Avaya Contact Center Select (ACCS) servers are in different network subnets and/or campus locations. Since Contact Center Server codes have not changed, select CallPilot and enter the ELAN network interface IP Address of Avaya Messaging. 1, two options for implementing Web Chat solutions are supported: the pre-existing Contact Center Multimedia Web Communications Web services (which continue to be supported); and the Enterprise Web Chat (EWC). 1 Using Avaya Workspaces® for Elite with Proactive Outreach manager – Agents The Soft Phone Attached Data sample application demonstrates how to use the Avaya Aura Contact Center (AACC) Communication Control Toolkit (CCT) . In the left pane, click the Private Tabular Displays folder. 4 software and documentation. Avaya Aura Contact Center delivers capabilities that help enterprises and organizations improve customer satisfaction, increase revenues and profitability, enhance agent and supervisor productivity while reducing CAPEX (capital expenses) and OPEX (operational expense) costs. 2 July, 2015 Center and Avaya Center Select P a g e 1. Considering alternatives to Avaya? See what Contact Center Infrastructure Avaya users also considered in their purchasing decision. 3. 0 Abstract These Application Notes describe a sample configuration of a contact center environment utilizing Avaya Contact Center Control Manager™ 6. IP Office is Avaya's global midsize solution for enterprises, supporting up to 3,000 users at a single location with IP Office Select editions. ) 7. 1 Technical Delta For Avaya Aura® Contact Center and Avaya Contact Center Select R 7. Dell PowerEdge 1950 Avaya Aura® Contact Centre CCMM R6. Escape the escalating risk, cost and limitations of legacy or end-of-life technology and enjoy the freedom to build a foundation for innovation. Post that this is an in place direct upgrade to 6. Basic out-of-the-box performance reporting offers real time and historical activity in the contact center environment. For upgrading from a previous release of Call Center Elite Multichannel, refer to the Avaya Aura® Call Center Elite Multichannel 6. 3 using Avaya Session Border Controller for Enterprise 8. The scrolling marquees display information from multiple sources, including Avaya Call Management System (CMS) and third-party sources. The Avaya Aura® Contact Center Realtime Data (RTD) Application Programming Interface (API) is a Win32 C programming interface that supports the development of third-party status. Voice processing resource acquisition summary. 302D1, 26C1, Call Master IV, Call Master V, 2420, 4610, 4621, 4622, 4625 IP and DCP Terminal Product TransitionAvaya Aura® Call Center Elite Support+Exam Dumps. Exam Code: 78950X. After completing this tutorial, the developer will be. 3 Release Notes This document contains information on software lineup, known issues and workarounds specific to this release of Avaya Aura®ontact enter. For IP Office Contact Center customers, Avaya now offers migration to Avaya Contact Center Select and Avaya. Avaya Messaging must become the voice services provider for Contact Center. Enghouse Interactive. 1. Avaya Aura Contact Center Select Release 7. Hosted. Products & Solutions Powered by Zoomin Software. For more details please contact. D . > Contact Center > Manager Server > Database Integration Wizard. On the Launchpad, click Configuration. Powered by Zoomin Software. 1. The Email Open Interfaces package in the Email. Supervisors can choose to display the information in grid format or report layout. “Avaya Aura Contact Center raises the bar in the integration of multiple channels. Interoperability with Avaya Workplace Client version 3. As a vital member of the Avaya Developer Connect Program, Imperium provides top-end solutions for Avaya Aura Communication Manager, Avaya IP Office, Avaya Aura Contact Centre (AACC), Avaya Contact Centre Select (ACCS), IPOCC and CCR. 0 and Avaya Contact Center Select (CCS) Release 7. 9. This exam has 65 questions and the minimum passing score is 74% (48 of 65 correct). 0. 01, 8. 1. Avaya Contact Center Select Release 7. 0. 6. On the Avaya Aura Call Center Elite Multichannel Desktop welcome screen, click Next. msc’. Contact Avaya or Avaya Channel Partner (as applicable) for more information. Release 7. 1 Part 1 & 2 22710W 3 Hours WBT New Supporting and Implementing Avaya Contact Center Select R7. Avaya Aura Media Server OVA AACC supports the Avaya Aura Media Server versions 8 and 10. Link disclaimer Avaya is not responsible for the contents or reliability of any linkedStarting in Release 7. ACCS Release 7. 37820X Avaya Midsize. Avaya Enterprise Cloud™ is an all-in-one dedicated cloud communication and collaboration solution that helps creating effortless and complete customer or constituent and employee experiences. 2. For IP Office Contact Center customers, Avaya now offers migration to Avaya Contact Center Select and Avaya Call Reporting. 1. HP Proliant DL360 G7 Server Avaya Aura® Experience Portal. Start – Run ‘Taskschd. 1 Supporting Avaya Aura® Contact Center 70220V 24 Hours ViLT Updated 7. IMPORTANT The Avaya Aura Contact Center (CC) SDKs must not be installed on CC servers, as they. Like the industry at large, Avaya has a reputation for innovating at high speeds. The focus shall be programmatically exposed so that assistive technology can track focus andMaintenance, Avaya Aura® Contact Center, Avaya Contact Center Select, Downloads/Patches, Break/Fix,. application or integrate with your Avaya Aura® Contact Center or Avaya Aura Call Center Elite contact center. Frequently updated documentations are available in Avaya Portal and easily to get web chat advice from the internet, due to it long existence and huge market share. Avaya Contact Center Select 7. These steps can include call treatments. It offers oneAvaya CMS Call Reporting On-Premises, Go Live in 24-hrs Request on-site trial today Modern, easy to use web-based contact center reporting platform with unlimited user accounts, agent and team scorecards by email, goals, thresholds, visual cradle to grave reports, call tracker, heatmaps, monthly dashboards and drilldownsOverview. For basic voice processing (Give IVR), the server communicates with Avaya Messaging over the CLAN using the Meridian Link interface. Comstice can integrate Avaya AACC database, collect and report data as real-time. choose the call ID to open the details page, or select the call to display the Calls list and Call Details pane on the same page. 0 or higher), Avaya Aura Contact Center (version 7. Description. x. The sample application demonstrates how to integrate a front-end Avaya Experience Portal automated experience management system and Avaya Contact Center Select using SIP header information. Type the IP address of the machine that hosts the Caché database. Manager Server from which you want to run and schedule performance, configuration, and network reports (if you work in a networked environment). 7)Avaya Contact Center Select Implementation and Maintenance Exam . 3. 1. Avaya Aura Contact Centre Select Certified for IP Office Design bespoke Contact Centres, working as Pre-Sales Consultancy for the design of customer with regards to Callflows, reports, Contact Centre configuration Deliver system installations/upgrades with accompanying methodology and test documentationAvaya Aura Contact Center 7. The Web services allow third-party applications to access e-mail contacts received into monitored mailboxes and route them to third-party desktops, from where they can be accessed by agents. Avaya IP Office Contact Center Avaya Contact Center Select voice, email, web chat 5-100 agents voice, email, web chat, SMS, fax 30 –250 agents Preview / progressive outbound calling Local or remote agents Skills-based routing Supervisors, reporting (real-time and historical), call recording Database directed routing English only G14 languagesYou have a midsized customer considering the Avaya Contact Center Select offer. Santa Clara, Calif. IP Office Contact Center Release 10. The test exam online version is used to download on all electronics including soft version's functions. Real-time and historical data are easily. x Release Notes document. 1 Using Avaya Workspaces® for Elite with Proactive Outreach manager –. Avaya AES Provides the DMCC CTI Interface to create and control virtualAvaya Contact Center Select uses Avaya Aura® Media Server media processing capabilities to support conferencing, announcements and dialogs. Avaya LLC, often shortened to Avaya ( / əˈvaɪ. 3 MC High Availability pair. The primary learning objectives of the Avaya Aura Contact Center Administration course are to equip participants with comprehensive knowledge and understanding of system administration and maintenance for Avaya Aura Contact Center. 1 was made generally available in July 2019; Service Pack 1 (Release 7. Release 7. See readme with the application zip file for further. These communications are tracked across voice and digital channels,. The entry of Avaya Aura Call Center Elite has brought a string of advantages for businesses, agents, and customers alike. Contact telephone number. 1. J189 IP Phones used with Avaya Aura®, Avaya IP Office™, and select OpenSIP platforms. 1, Avaya Contact Center Select supports two options for implementing Web Chat solutions: the existing Contact Center Multimedia Web Communications Web services (which continue to be supported) and the new Enterprise Web Chat (EWC) WebSocket and REST APIs. 1. In a contact center, it is often desirable to associate a piece of data with a specific call. 71200X Avaya Aura Core Components Integration Exam Updated Dumps December 25, 2020 Avaya Aura Contact Center Administration. For example, instead of Talabat agents answering the phone each time a customer called to check on the status of their order, an automated message could alert the caller. COMPAS This document is also available from the COMPAS database. x you must use the version of the Patch Scanner published in the 7. Avaya continues to offer and support its existing multiple contact center platforms, each of which is aimed at a different part of the market. 2 SP5 + RU01, RU02, RU03 (roll-up) GA patches. 3. The Avaya Aura Contact Center Manager Administrator (CCMA) Open Interface incorporates SOAP- and REST-based Web service interfaces that can be used by third-party applications to access certain Contact Center management capabilities provided by CCMA. Click Save. 2 Days ILT/VILT. 18. Organizations can add digital and social channels, as well as self-service via bots, AI capabilities and context-based escalation to agents. If you are moving from an Avaya Aura Contact Center 6. This document contains procedures to generate performance reports, and to monitor and analyze performance data and performance measurements. 2. AACC comprises several different servers, each of which has one or more Web services. Historical Reporting You can select the server in Contact Center Manager Server from which to run and schedule performance, configuration, and. com Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of Documentation unless such modifications, additions, or deletions were performed by or on the express behalf of Avaya. 6 score, while Avaya Aura Call Center Elite has a score of 7. CCMA itself incorporates a graphical management interface for performing. 0. Avaya Aura Contact Center is Avaya's next generation contact center solution, helping mid-sized enterprises manage their customers' experiences by providing multimedia. Overview of Third-party Interfaces (7 minutes) 3. DescriptionFor information about this feature, see Administering Avaya Aura® Call Center Elite Multichannel • The number of emails polled from Microsoft Office 365 depends on the connection between the Call Center Elite Multichannel server and. Avaya Converged Platform Support Exam . 4 lineup to Avaya Contact Center Select 7. 0. Aura Waterfront Restaurant + Patio is a globally-inspired share. • Deployment and installation of Avaya IP Telephony solutions and software platforms including Avaya Aura Communication Manager, Messaging, Session Manager, System manager, Avaya Aura Conferencing, Avaya Call Recorder, IP500v2, IP Office Contact Center and Avaya Contact Center Select, NICE, MINDThis tutorial explains how to use the AE Services Telephony Web Service in a Speech Application created using Avaya Orchestration Designer. 2. Run the Avaya Aura Call Center Elite Multichannel Desktop. Avaya Aura Communication. 1 was made generally available in July 2019. See readme with the application zip file for further. Use powerful, AI-driven voice-to-text-transcriptions to increase employee performance in real time by delivering prompts and guidance. 2 SP5 + RU01, RU02, RU03 (roll-up) GA patches. Under Server Mode Configuration, select Switchover. Corresponding Certifications: ACSS - 7895 , Avaya Other Certification. Sep 15, 2022. DevConnect Enhanced level members can access Tier 1 - 4 developer technical support as part of their membership benefits package and may purchase additional hours by contacting their DevConnect Business Development Manager. Release 7. Has Software Specialist background or job skills with Avaya Aura experience - you will be replacing Nortel CS1k gear as needed * When not overseas there is an opportunity for remote work but must. 7 Reviews. msc’ set to run during your installation maintenance window. Administrating Avaya Contact Center Select Basics R7. The ACCS software appliance is supported only on ESXI 6,7 virtualization environments. Huawei. The Avaya Aura Contact Center uses CallPilot as the voice services provider to interact with callers. 0 Service Pack 1 Release Notes This document contains information on software lineup, known issues and. vaya Aura® Call Center Elite Implementation+Exam Dumps. This version of the tool can be used prior to moving to Avaya Contact Center Select 7. 8 Center Multimedia (CCMM) Center Multimedia Server, Fax, Voic SMS Gateway Document Imaging Server 110 POP3 895 POP3 over SSL 25 SMTP 143 IMAP 585 IMAP over SSL 993 IMAP over TLS manager CCMM LM UDP: LM Server CCMM OAM RPC Multimedia Administration CCMS Outbound Campaign Manager Tool CCMM MMCC Java RMI Web. 1. [4] [5] [6] In 2019, the company. You tell him that the offer is tailored to provide rapid deployment targets. Avaya Agent for Desktop provides a. x you must use the version of the Patch Scanner published in the 7. 1. These roles are pre-configured or built-in to cover different job functions related to administration and contact center operations. The call comes into the Avaya Communications Manager (ACM) PBX from the PSTN. 1. 6K views•24 slides. Basic out-of-the-box performance reporting offers real time and historical activity in the contact center environment. 5get more information. Avaya files for bankruptcy creating a climate of uncertainty for customers. 0. track or measure performance. 0 and later is available in Germany only. 323” is highlighted, and press “Save”. 77 Course Code 0362. 0. See readme with the application zip file for further information. This is the first release of Avaya Contact Center Select. 3 was the last version which has. Feature Pack 2 (Service Pack 14) was issued in. On the other hand, a. Developers are regularly trained on web application security protocols, including the Security Project (OWASP) and SANS Top 25 common vulnerabilities. 0. NET and Java applications. x you must use the version of the Patch Scanner published in the 7. 0. AVAYA INC. After installation is complete you may re-enable Automatic Maintenance. 2 currently and a review of these applications and services should be made to determine the course of action prior to moving to 7. Registered level members may also have access to Tier 1 & Tier 2 developer technical support for a select number of products. Avaya Contact Center Select Solution Description Release 7. 4 lineup to Avaya Contact Center Select 7. Provides a rich set of interfaces, including the Open Interfaces Web services, to enable the development of sophisticated contact center solutions. 1 Using Avaya Workspaces® for Elite with Proactive Outreach manager –. 1 Avaya Aura® Presence Services 6. By year end 2024, 55% of contact center providers will enable the development of an enhanced customer profile that will enable a more. Administrating Avaya Contact Center Select Basics R7. Avaya Contact Center SelectAddressing sophisticated requirements Planned June 2014 • Target Customer: Up to 2000 employees and 30 to 250 agents • Derivative of Avaya Aura Contact Center (AACC) • Purpose built for the IP Office Platform • Integration to business process and 3rd party applications • Voice, email, web chat, SMS, and fax. 1. 00 pm. The application supports voice interactions, and digital interactions for solutions. Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at. The questions for 78950X were last updated On Nov. 1 Supporting Avaya Aura® Contact Center 70220V 24 Hours ViLT Updated 7. Reporting is pivotal to a contact center’s success. For migration from Contact Center Express, see Avaya Aura® Call Center Elite Multichannel 6. Support for VMware virtualisation software. Over the years, we’ve formed permanent. 466 + QFE Patches 1 – 11 (GA patches). The Avaya Contact Center Select Implementation and Maintenance Exam (78950X) is a requirement to earn the ACSS - Avaya Contact Center Select credential. They founded Converged Communication Systems in 2003 to fill that gap with an approach that prioritizes service over sales. Avaya Aura Contact Center (AACC) or ACCS is the contact center solution originally created by Nortel Networks. Authentication and Transport Layer Security (19 minutes) Contact Center Manager Server (CCMS) Interfaces. Avaya Aura Contact Center (AACC) or ACCS is the contact center solution originally created by Nortel Networks. Security enhancements, including new Avaya Control Manager login password restrictions, default password configurtion for LDAP, SMGR and AACC systems. 0 Feature Pack 1 Release Notes This document contains information on software lineup, known issues and workarounds specific to this release of Avaya Contact Center Select. This version of the tool can be used prior to moving to Avaya Contact Center Select 7. ACIS. 6 Upgrade and Migration Guide. AACCE is for large enterprises with a voice-centric customer engagement strategy; AACC, and the Avaya Contact Center Select variant for Avaya IP Office, forAvaya Aura® Contact Centre CCMS / CCT / CCMA R6. 4 / 8. Page 1: Call Center Elite Using Avaya 96X1 SIP Agent Deskphones ® with Avaya Aura Call Center Elite Release 8. 2 more products; Contact Center as a Service. Products & SolutionsServion provides 24×7 end-to-end proactive managed services for Avaya’s contact center and collaboration solutions. 0 Contact Center Manager Administration Voluntary Product Accessibility Template (VPAT). If you are moving from an Avaya Aura Contact Center 6.